Online Complaints Portal Launched by HEC for Students

Despite lack of funds, Higher Education Commission (HEC) of Pakistan has been trying to automate and digitize its operations. Processes like the Degree Attestation Service and Degree Equivalence Service can now be carried out remotely.

The commission has recently launched a new portal which will enable students to get their higher education related complaints resolved.

Students or former students can use the portal to log their grievances with the HEC. The commission then appoints focal personnel to deal with each respective case.

Complaints can be launched in the following categories:

• Admission related issues
• Use of false or misleading information
• Bribery or demand for undue money for any educational institution
• Gender, race or cast discrimination
• Any sort of harassment
• Unfair evaluation in exams
• Scholarship[ related issues
• Fee problems with universities or HEC
• Any other administrative issues in universities, colleges or with HEC

Students who wish to log their grievances need to register an online account with the HEC. Mobile phone number and email address verification is compulsory for account registration.

Unfortunately, HEC has a tediously lengthy process before an account is created and an online complaint can be launched. Students need to fill their profiles which requires detailed personal information, family information, documents, picture, contact details, educational history, employment background, publication & project information and other minute details like skills, affiliations and certifications.



Once all the information has been added, any of the available applications, like the grievance lodging application, ca be accessed.

It is a nice step by the HEC to introduce a centralised an online management system for complaints. However, the commission needs to simplify the process even further for the ease of students.

The complaints portal can be accessed here.